Terms of Service

Effective date: 5 November 2026

These Terms take effect on 5 November 2026. Until then, the version dated 29 June 2026 applies. The main changes cover paid features and refunds, listing moderation, document expiry and re-verification, contact-detail sharing, and messaging controls.

These Terms of Service (“Terms”) govern your access to and use of the Pharma Connect platform (“Platform”) operated by Pharma Connect (“we,” “us,” or “our”). By creating an account or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform.

1. Eligibility

You must be at least 18 years old to use Pharma Connect. By registering, you confirm that you meet this requirement and that all information you provide is accurate and current. Pharmacists and pharmacy technicians must hold, and keep current, every licence or certification Jamaican law requires for their work. Pharmacies, distributors and suppliers must hold every licence and registration their business requires.

2. Accounts and Security

You are responsible for keeping your sign-in details confidential and for all activity under your account. You agree to:

• Provide accurate, current and complete information, and keep it up to date.
• Tell us immediately at pharmaconnectja@gmail.com if you suspect someone else has used your account.
• Not share your password or let anyone else use your account.
• Not create more than one account per person or business.

Administrator accounts must use two-factor authentication. We recommend it for everyone and tell you by email when your account is signed in to from a new device. We may suspend or close accounts we reasonably believe were created fraudulently or used in breach of these Terms.

3. What Pharma Connect Provides

Pharma Connect is a digital platform that connects:

• Patients with registered pharmacies in Jamaica, including sending prescriptions and messaging
• Pharmacies with licensed pharmacists and pharmacy technicians, for jobs and locum shifts
• Pharmacies with wholesale distributors, and the public with over-the-counter suppliers
• Pharmacy staff and distributor staff with the businesses they work for

It also offers tools (such as a drug reference, an invoice generator and NHF forms) and a feed of health news gathered from third-party sources. Pharma Connect is a technology intermediary. We do not dispense medicines, give medical advice, or act as a pharmacy, healthcare provider or employer. Professional and commercial decisions made through the Platform are the responsibility of the parties making them.

4. Professional and Business Users

If you register as a pharmacist, pharmacy technician, pharmacy, distributor or supplier:

• You confirm you hold every licence, permit and registration Jamaican law requires.
• You are solely responsible for your professional conduct, on and off the Platform.
• Pharmacies are solely responsible for every dispensing decision, including checking prescriptions and exercising professional judgment. The Platform carries prescription requests; it does not validate or approve prescriptions for anyone.
• Products you list must be lawful to sell, accurately described and correctly priced.

5. Verification and Document Expiry

• Professional profiles and businesses are reviewed by the Pharma Connect team before they are verified. Some features (being booked, applying for some jobs, listing products, receiving prescriptions) need verification.
• When we approve a licence, certification or business registration, we may record the date it expires. We remind you before that date. If no current document has been approved within 30 days after it expires, verification is withdrawn until a new document is approved.
• We may ask you to upload a current document at any time, and we may refuse or withdraw verification if information is false, out of date, or a licence is suspended or revoked. Only the Pharma Connect team can verify an account; you cannot verify yourself.

6. Prescriptions - Important Notice

When you send a prescription, you consent to the pharmacy you choose accessing and processing it, including the health information it contains. You confirm you are the person named on it, or authorised to act for them. If you name someone else to collect it, you confirm you have their agreement; you can withdraw that permission at any time. You may choose to let the pharmacy see your phone number for that prescription; otherwise it contacts you through in-app messages.

7. Marketplace Listings

• Prescription-only medicines may not be listed for sale to the public. Only wholesale distributors may catalogue them, for pharmacies and other trade buyers.
• Listings go live when you post them and are reviewed by the Pharma Connect team afterwards. We may remove any listing that breaks these Terms or the law, or that we reasonably believe is not an over-the-counter product, and we will tell you why. A removed listing cannot be republished.
• The number of listings you can have depends on your plan.

8. Jobs, Bookings and Scheduling

The Platform helps pharmacies and professionals arrange jobs and shifts. Bookings:

• Create a direct arrangement between the pharmacy and the professional. Pharma Connect is not a party to any employment or contractor relationship that results.
• Are subject to the cancellation terms the parties agree.
• Do not guarantee any minimum number of hours or shifts.

Pay, working conditions and all employment obligations are the responsibility of the pharmacy and the professional. We are not liable for disputes arising from bookings. Job listings may be flagged or removed if they break these Terms.

9. Messaging, Contact Details and Privacy Controls

• Patients do not appear in search or directories. A patient's name, photo and parish are shown only to the pharmacists and pharmacies they contact.
• Phone numbers and email addresses are not shown to other members unless the person shares them (a professional with a business they choose, or a patient with a pharmacy for a prescription). Do not use contact details you receive for anything other than the purpose they were shared for.
• Pharmacists and technicians can stop patients sending new messages, and anyone can mute a conversation. Professionals and businesses can block someone; a blocked person cannot message them, start a conversation with them or send them a connection request, and is not told they were blocked.

10. Paid Features, Payment and Refunds

Creating an account and the core features of the Platform are free. Some features are paid, including listing subscriptions, job posting fees and advertising extensions, advertisement requests, and Invoice Pro (invoices without the Pharma Connect watermark, J$1,000 per month). Prices are shown before you commit and are in Jamaican dollars.

• Payment is currently by bank transfer. You upload proof of payment, and the feature starts once the Pharma Connect team confirms it. We may add other payment methods, such as card or PayPal, which will be subject to that provider's terms.
• Monthly plans run for the period shown and end on their end date unless renewed. When a plan ends, the paid feature stops; for listing subscriptions, items above the free limit are hidden (not deleted) after a short grace period.
• Refunds: payments are not refundable once a plan or paid service has been activated. If we reject a payment, or do not activate what you paid for, we refund it in full. Cancelling a plan stops it being renewed; it does not refund the current period.

11. Prohibited Conduct

You agree not to:

• Upload false, misleading or fraudulent information, including fake licences or documents.
• Send prescriptions for medicines you are not legitimately entitled to receive.
• Use the Platform to sell, buy or distribute prescription or controlled drugs unlawfully.
• Harass, threaten or abuse other members, or keep contacting someone who has blocked you through other means.
• Access, or try to access, other accounts or systems, or get around security, verification, access controls or paid-feature limits.
• Scrape, copy or redistribute Platform content or data without our written permission.
• Use the Platform in any way that breaks Jamaican or other applicable law.

Breaches may lead to suspension, closure of your account and, where appropriate, referral to the relevant authorities.

12. Your Content

You keep ownership of what you upload (photos, documents, listings, messages, invoices). You give Pharma Connect a non-exclusive, royalty-free licence to store, display and transmit it only as needed to run the Platform. You are responsible for making sure your content does not infringe anyone else's rights.

13. Intellectual Property and Third-Party Content

The Platform's software, design and trade marks belong to Pharma Connect or its licensors. You may not copy, distribute or modify them without our written consent. Health news is summarised from third-party publishers and links to the original source; we do not endorse it, and it is not medical advice. Tools such as the drug reference are for information only and do not replace professional judgment or official product information.

14. Disclaimers

The Platform is provided “as is” and “as available”. To the fullest extent Jamaican law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the Platform will be uninterrupted or error-free.

15. Limitation of Liability and Indemnity

To the maximum extent the law allows, Pharma Connect is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Platform, including loss of data or profit. Our total liability to you for any claim is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) J$10,000. Nothing in these Terms limits liability that cannot be limited under Jamaican law, including for death or personal injury caused by negligence, or for fraud.

You agree to indemnify Pharma Connect and its officers and team against claims, losses and costs (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your breach of anyone else's rights.

16. Closing Your Account

You can ask to delete your account from Settings. Deletion happens after a 30-day grace period, during which you can cancel it. An account that owns a pharmacy or distributor must have that business transferred or closed first. What is kept after deletion is explained in our Privacy Policy.

We may suspend or close your access immediately if we reasonably believe you have broken these Terms or the law, or put other members at risk. Sections 12 to 15 and 18 continue to apply after your account ends.

17. Changes to These Terms

We may change these Terms. We will give at least 14 days' notice of material changes by email or in-app notification. If you keep using the Platform after the changes take effect, you accept them; if you do not agree, you can close your account.

18. Governing Law and Disputes

These Terms are governed by the laws of Jamaica, and the courts of Jamaica have exclusive jurisdiction, except where mandatory consumer protection law where you live says otherwise. Please contact us at pharmaconnectja@gmail.com first so we can try to resolve any concern.

19. Contact

Version effective 5 November 2026; replaces the version of 29 June 2026. See also our Privacy Policy.